Privacy Policy

Last updated: February 2026

Introduction

Vanilla Networks Pty Ltd, trading as Support Resort ("we", "us", "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at supportresort.com and its subdomains.

By using our website, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our website.

Data Controller

Vanilla Networks Pty Ltd
ABN 94 098 484 934
For privacy-related inquiries, please contact us.

Information We Collect

Information You Provide Directly

We collect information that you voluntarily provide to us, including:

• Contact Information: Name, email address, and phone number when you submit our contact form, check staff availability, or place a trial request or order.
• Promotional Code Requests: When you request a promo code, we collect your name, email address, phone number (optional), desired skills, experience level required, timeline of hiring intent, work-type preference, and engagement preference. This information is stored in our database along with the generated promo code. If you opt in to receive offers from us, we may use your email address to send you occasional promotional offers related to our services. You can unsubscribe from these communications at any time.
• Order Information: Service selections, project descriptions, and any details you provide when placing orders.
• Communication Data: Any messages or inquiries you send to us via our contact form or email.

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage, including:

• Device Information: Browser type, operating system, device type, and screen resolution.
• Usage Data: Pages visited, time spent on pages, links clicked, and referring website.
• Location Data: Country and general geographic location based on IP address.
• IP Address: Your IP address is logged when you submit forms. It is used for rate limiting, spam prevention, and security purposes.

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To process your orders, match you with available staff, provide our services, and communicate with you about your projects.
• Customer Support: To respond to your inquiries and provide assistance.
• Website Improvement: To understand how visitors use our website and improve our content and functionality.
• Analytics: To analyze website traffic and user behavior to optimize our services.
• Security: To protect against spam, fraud, and unauthorized access, including through proof-of-work verification and rate limiting.
• Legal Compliance: To comply with applicable laws and regulations.

Third-Party Services

We may use the following third-party services that process your data:

Analytics & Optimization

• Matomo (self-hosted): We use Matomo, a self-hosted analytics platform, to understand how visitors interact with our website. Because Matomo is hosted on our own servers, your analytics data is not shared with any third party. Matomo collects information such as pages visited, time on site, and traffic sources. You can opt out of tracking by enabling your browser's "Do Not Track" setting, which Matomo respects.
• Crazy Egg: We use Crazy Egg to understand how visitors interact with our pages through heatmaps, scroll maps, and session recordings. Crazy Egg may collect information such as mouse movements, clicks, scroll depth, and page interactions. No personally identifiable information such as form input is captured. See Crazy Egg's Privacy Policy for details.

Payment Processing

• PayPal: We offer PayPal as a payment option. When you choose to pay via PayPal, your payment information is collected and processed by PayPal according to their own privacy policy.
• Other payment methods: We also accept payments via bank transfer and other direct methods.

Spam Protection

• Altcha: We use Altcha, a privacy-friendly spam protection service, to protect our forms from automated abuse. Altcha uses a proof-of-work challenge that runs entirely in your browser. It does not set cookies, does not track you, and does not send your personal data to any third party.

External Resources

• Web Fonts: We may load fonts from external services to display content properly. These services may receive your IP address when loading font files.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
• Protection of Rights: To protect our rights, property, or safety, or that of our users or others.

Data Retention

We retain inquiry and order records indefinitely for business, legal, and accounting purposes. If you would like us to delete your personal information, please contact us and we will action your request unless we are required by law to retain it.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure HTTPS encryption for all data transmission
• Access controls limiting who can access personal data
• Regular security assessments and updates
• Secure data storage practices

Cookies and Tracking Technologies

Cookies are small text files stored on your device when you visit a website. We also use similar technologies such as local storage. Below is a summary of how we use these technologies.

Essential Storage

These are necessary for the website to function properly. You cannot opt out of these as the website would not function properly without them.

Analytics & Optimization Cookies

Our self-hosted Matomo analytics platform may set cookies to help us understand how visitors interact with our website. This data stays on our servers and is not shared with any third party. You can opt out by enabling your browser's "Do Not Track" setting, which Matomo respects.

Crazy Egg may also set cookies to track page interactions such as clicks and scroll behaviour. These cookies are managed by Crazy Egg and are subject to their privacy policy.

Managing Cookies

Most browsers allow you to view, manage, delete, and block cookies through their settings. Be aware that blocking cookies may affect website functionality.

Your Rights

Depending on your location, you may have the following rights regarding your data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct any inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal retention requirements.
• Objection: Object to certain processing of your personal information.
• Data Portability: Request a copy of your data in a structured, machine-readable format.
• Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately so we can delete such information.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any linked websites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and update the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Vanilla Networks Pty Ltd
Please reach out via our contact page.