Outsource IT Support for SaaS & Software Products
When you outsource IT support, the typical experience is high agent turnover. Every six months, a new agent has to learn your product from scratch. Your users suffer through the learning curve — again.
Outsource your help desk to agents who stay for years, accumulating nuanced product knowledge that makes them more valuable over time.
That's the difference between support that frustrates and support that delights.
Try Before You Pay
One week obligation-free.
No payment unless you continue.
Truly Dedicated
Agents work full-time,
only for you.
Month-to-Month
No lock-in.
Cancel anytime.
Here's Why You Can Trust Outsourcing IT Support to Support Resort
22+ years in business
72% of clients have stayed 5+ years
We have retained our clients for up to 19 years
Experienced agents, typically with tertiary qualifications in IT
Senior managers respond to every query - both pre- and post- sale
22+ years in business
72% of clients have stayed 5+ years
We have retained our clients for up to 19 years
Experienced agents, typically with tertiary qualifications in IT
Senior managers respond to every query - both pre- and post- sale
22+ years in business
72% of clients have stayed 5+ years
We have retained our clients for up to 19 years
Experienced agents, typically with tertiary qualifications in IT
Senior managers respond to every query - both pre- and post- sale
Why Outsource IT Support To Support Resort?
We Know Tech
We are a serious IT company that engages in the full spectrum of technical activities, including development, design, system admin and technical support. We are a genuine one-stop shop.
Deep Product Knowledge
Your agent learns your product inside-out: features, integrations, edge cases, and common user journeys. That knowledge compounds over time.
Real Experience
Our agents typically have 4-8 years of tech support experience. They have both technical skills and customer service finesse to delight your users.
Excellent English
Clear written and spoken English. The will interact with your users in a clear and professional manner on every channel — chat, email, or phone.
Tertiary IT Qualifications
Most of our tech support agents have a degree in IT. If you'd prefer we only assign IT graduates, simply let us know.
Reliable & Dedicated
Full-time, working only for you. Monday to Friday in your preferred shift. Weekend schedules available for an additional fee.
How We Work Together
You Provide
You stay in control of what matters
We Provide
We handle the staffing, you direct the work
Need Training & Oversight?
Teams of 15+ Agents
We provide these services at no additional charge:
Training
We train your team on your processes and standards
Quality Assurance
Regular quality checks against your defined standards
Metrics & Reporting
Performance metrics collection and reporting
Coaching
Ongoing performance coaching for your team
Smaller Teams
Flexible options that work for teams of any size:
Peer Training
Your team members can train each other on your processes
Hire a Lead Agent
Experienced agents who can supervise and train others
Direct Management
Manage your agents directly — stay in full control of the training and oversight of your team
Outsource IT Support: Your Questions Answered
What Our Clients Say
" I have to say that in my entire life I have never ever come across the dedication to detail and the willingness to work at high pressure levels to deadlines as I have experienced with your employees. Your company has my respect, I never thought things would work out as well as they have. "
Graeme
" He is very responsive to tasks that I give him. His communication is excellent - way above my expectations and the quality of his work is superior to anyone I have worked with before. He is to be commended on his attendance and commitment to my projects. "
AK
" The person assigned to me is doing a fine job. He seems to work consistently, he communicates clearly, and he offers good insights concerning our projects. I appreciate his short accurate daily project reports. "
Paul
" Under no circumstances can I lose my team member. I'd rather lose my right arm than him. "
CF
" Thank you so much for all your detailed responses. I have never dealt with a company that is so professional. "
Brian
" I find your company and service to be VERY professional and I get more and more excited about our future work! "
Eric
Getting Started Is Simple and Low-Risk
Discovery Call
30-45 minutes to understand your product, support channels, volumes, and goals.
Match & Kickoff
We match you with a vetted technical agent (or agents if you need a team). Typically within 1-2 weeks.
Risk-Free Trial
One week completely obligation free. No payment unless you want to continue.
Train & Scale
Month-to-month from there. Your agent learns your product and grows with you.
Simple Monthly Pricing, No Hidden Costs
Skilled Tech Support Agent
Strong contributor
- Advanced English fluency
- Full-time dedicated Mon-Fri
- Weekend schedule available for a fee
- Month-to-month, cancel anytime
One-week obligation-free trial
No credit card required
Seasoned Tech Support Agent
Best for most products
- Typically 4+ years support experience
- Full-time dedicated Mon-Fri
- Weekend schedule available for a fee
- Month-to-month, cancel anytime
One-week obligation-free trial
No credit card required
Lead Tech Support Agent
For teams & complexity
- Typically 8+ years experience
- Full-time dedicated Mon-Fri
- Weekend schedule available for a fee
- Month-to-month, cancel anytime
One-week obligation-free trial
No credit card required
Get Your Promo Code & Save
Tell us what skills you are looking for and we will send you a discount code.
Ready to Talk?
Contact us to discuss your software/SaaS support needs. We'll give you straight forward advice on how we can help.
Contact Us