Anthea

Senior Virtual Assistant

An outstanding self-motivated virtual assistant with polished written and verbal communication skills. A consummate professional with over 12 years of customer support experience. Once she is part of your team, you will not want to let her go.

Pricing

Hire Full-Time By The Month: US$1499
Hire Full-Time By The Week: US$449

Voice Clip

About Anthea
A singularly impressive all-rounder who is bound to become an indispensible part of your team. Anthea is an excellent choice for phone, email and live chat support. She has more than 12 years of customer support experience and has worked in a variety of fields, including travel, banking and finance, transport and logistics, technical (VoIP, software, cable TV etc) and non-technical support.

Anthea has outstanding written and verbal communication skills and is a graduate of Liberal Arts (Major in Mass Communication). She is self-motivated, loves a challenge and has a strong focus on quality output.

Anthea has good organizational skills and can readily work independently without supervision. Given the high quality of her work and her strong all-round skills, she is a very good choice for team leadership, quality assurance and supervision roles.
Technical Skills
    Writing: Conducting research, Blogging, Creating original content, Posting to Internet forums, Proof-read and edit content
    Customer support: Phone support, Email support, General customer support, Live chat support, Sales and telemarketing, Technical support
    CRMs: Salesforce, Capsule, Siebel
    Clerical and administrative: Appointment scheduling, Data entry, Data mining, Spreadsheets, Word processors, Presentations
    Social media management: FaceBook, Instagram, LinkedIn, Pinterest, Twitter, YouTube
Project Examples
  • Inbound and outbound phone support
  • Email and live chat support
  • Technical support: VoIP, software, cable TV etc
  • Chat Software: Zopim, Salesforce Live Agent etc
  • Contact Email Management Systems: Kana, UserVoice, Desk.com, Salesforce email etc
Customer Support Sample
The following was written by Anthea without assistance in response to a mock scenario:
Hi Customer,

Thanks for your positive feedback about our service, and the customer support staff who assisted you.

I am pleased to hear that you're happy with 123, as it is our goal to provide the best customer service experience to all our customers.

I will be sure to pass this on to the customer support staff, and we hope to see you on our website again soon.

Should you have further questions or concerns, please don't hesitate to respond to this email or email us at: support@123.com

Kind Regards,
Anthea
123 Customer Support
Shift Times

We have staff in both India and the Philippines. This staff member is located in Philippines with the time zone GMT+8:00.

If you hire this staff member on a full-time month-to-month basis you can choose one of the following shift schedules:

Shift nameShift timing
Normal Hours Choose a 9-hour shift period that does not include any work hours between 10pm and 6am Philippines time

Corresponding Times
Pick a time that suits you!
Out-of-Hours
(20% surcharge)
Choose a 9-hour shift period that includes work hours between 10pm and 6am Philippines time

Corresponding Times
Pick a time that suits you!

Choice of shift time is not available with part-time or weekly hiring.

14-Day Money Back Guarantee
We have a reputation for quality and professionalism so we are confident that you will be delighted with our service. For your peace of mind though, we provide a 14-day money-back guarantee under which, if you are not completely satisfied with our service, you can cancel within the first 14 days of the first month and we will refund the unused proportion of your fees in full. The 14-day money-back guarantee is only available when you hire on a monthly basis. The 14-day money-back guarantee is not available when you hire staff on a week-to-week or hourly basis.
How it Works

To hire this staff member, the first step is to place an order. During the order process, you will be asked to pay for the first month of service. Upon receipt of your order and payment, this staff member (Anthea) will be assigned to work exclusively for you during the hours of work listed at the top of this page.

Hiring a staff member from us is much like hiring your own in-house staff but you only pay a flat monthly fee so do not have to worry about paying other employment-related costs such as office space rental, hardware costs, retirement benefits, health insurance and so on.

Naturally too, our staff work from our offices instead of yours and will remain employees of our company rather than yours. You would assign work directly to the staff member you hire and he/she would report directly back to you so that you can easily monitor progress. In this way, you retain strong control of your projects. The staff you hire will send you work updates daily (or more frequently if you prefer) and you will be able to contact your assigned staff at any time during your daily service period via:

  • Email - we will notify you of an email address which you can use to directly contact the staff assigned to you. Your assigned staff can also respond directly to you;
  • Instant messenger - we will provide an instant messenger address at which you can directly contact the staff assigned to you at any time during your daily service period; and
  • Job Tracker - we provide a task management system in our customer center which you can use to provide instructions and files to your assigned staff.

If you wish to discontinue service at any time, all you need to do is to cancel service before your next monthly payment is due and work will then be discontinued at the end of the currently paid-up period.

Supervision

We provide basic supervision only. That is, we ensure that your assigned staff attend work on time and work diligently while at work.

We do not provide advanced supervision, meaning that we do not oversee the actual tasks undertaken. Rather, you would need to directly interact with your assigned staff to ensure that work is being carried out to your satisfaction. You would also need to be sure to assign sufficient, clearly-defined work and to monitor work progress in order to get as much value as possible out of your paid support period.

Staff Availability

If you wish to hire this staff member we strongly recommend that you place your order as soon as possible to avoid disappointment. To be fair to all customers, orders are processed on a first-in, first-served basis. Please note that in cases where a staff member's availability is listed as some time in the future, a refund will be issued for any unused days from the time your order is received until the commencement of service.