VIRTUAL ASSISTANTS - FROM $4.03/HOUR

Hire a Full-time Virtual Assistant to attend to your phone answering, message taking, customer support, appointment scheduling, clerical tasks, and basic computer tasks. By outsourcing these tasks to our Virtual Assistants, you save money and conserve your time so that you can focus more on your core business.

We provide a turn-key solution - we assign a Virtual Assistant to work exclusively for you, and also give you a phone number in your locality at no extra charge. When you or your customers call that phone number, the call is answered by your friendly Virtual Assistant.

Plans and Prices

Service Plan	Setup Fee (US$)	Price Per Month (US$)	Order
Full-time Virtual Assistant - Standard (Normal Hours*)	$199	$699
Full-time Virtual Assistant - Standard (Out of Hours*)	$199	$799
Full-time Virtual Assistant - Premium (Normal Hours*)	$199	$899
Full-time Virtual Assistant - Premium (Out of Hours*)	$199	$999

* For information on Normal Hours and Out of Hours shift times please refer to the Shift Times section below.

Our price includes a phone number in your locality (USA, Canada, UK or Australia - other countries by arrangement). You and your customers can use that phone number to contact your phone support agent. Alternatively, you can use our BYO Phone Provider option to have full control over your phone systems.

Key Features

• Unbeatable price
  Only US$699 per month for a Full-time Virtual Assistant working exclusively for you, plus a telephone number which you and your customers can used to contact your Virtual Assistant(s). That is an all-inclusive price of only $4.03 per hour!
• Easy phone setup
  We will issue you with a phone number in your preferred region (US, UK, Canada or Australia only). Many different area codes are available. When your customers call the number, the call will be answered by your assigned Virtual Assistant in the Philippines.
• Fluent, friendly staff
  Our Virtual Assistants are based in the Philippines and have an affinity with western culture and minimal accent.
• Turnkey phone solution with no hidden charges
  You do not need to purchase any telephone equipment and do not need to pay any telephone bills (unless you avail the BYO Phone Provider option).
• BYO Phone Provider option
  If you prefer, you can arrange (or keep) your own compatible phone provider. This is a suitable option if you want to keep your existing phone number or want to use a special phone number such as a toll-free number or a number in a country other than the USA, UK, Canada and Australia.
• Access new markets
  You can make your business more accessible to customers in other countries by having us set up a phone number for you in that country so that customers in that country can obtain service from your assigned Virtual Assistant.
• Choose your own support period
  You can select the shift start time so that your Virtual Assistant works at a time that suits you. If your preferred support period starts or ends between 10pm and 6am Philippines time (GMT+8:00) then a surcharge of US$100/month applies.

Tasks covered

Your dedicated Virtual Assistant can perform a range of useful functions for you. Examples of tasks include:

• Answering customer queries by phone, email, your live chat system or instant messenger;
• Providing general, technical, sales and/or billing support to your customers;
• Taking messages;
• Scheduling appointments;
• Processing orders and other customer-related tasks;
• Posting to Internet forums and blogs;
• Performing data gathering and research tasks;
• Searching the Internet to find good deals for your purchases;
• Sifting through information (e.g. vetting job applications);
• And many more tasks.

Skills

We provide Virtual Assistants with the following profile:

• Fluent written and oral English communication;
• Philippines based;
• Affinity with western culture;
• Strong customer service skills; and
• Sound basic computing skills.

How the Phone System Works

It's easy:

• Number provided - We supply you with a phone number and you and your customers can call that number to contact your Virtual Assistant(s);
  
• Choose your area code - You can choose the area code for your phone number - most US, UK, Australian and Canadian area codes are available;
  
• Turnkey solution - no equipment required - You do not need to purchase any telephone equipment and do not need to pay any telephone bills. Our price is all-inclusive and there are no hidden charges;
  
• Option to bring your own phone number - If you would prefer to retain full control over your phone number and phone provider, then you can sign up directly with a VOIP wholesaler and easily direct calls to us. For further details please see: BYO Phone Provider;
  
• Access international markets - Even if you are not based in the USA, we can still set up a US phone number for you so that your US clients can obtain customer support by phone. You can therefore grow your US client base by making your service more accessible to US customers. The same applies to the UK, Australia, Canada and other countries as well.

Interact with your assigned staff

You can interact with your assigned staff via:

• Phone - you will be able to contact your assigned Virtual Assistant through the phone number we provide;
  
• Email - we will notify you of an email address which you can use to directly contact the staff assigned to you. Your assigned staff can also respond directly to you;
  
• Instant messenger - we will provide an instant messenger address at which you can directly contact the staff assigned to you at any time during your daily service period; and
  
• Job Tracker - we provide a task management system in our customer center which you can use to provide instructions and files to your assigned staff.

Supervision

We provide basic supervision only. That is, we ensure that your assigned staff attend work on time and work diligently while at work.

We do not provide advanced supervision, meaning that we do not oversee the actual tasks undertaken. Rather, you would need to directly interact with your assigned staff to ensure that work is being carried out to your satisfaction. You would also need to be sure to assign sufficient, clearly-defined work and to monitor work progress in order to get as much value as possible out of your paid support period.

Shift Times

With the Full-time Virtual Assistant plan, we assign a Virtual Assistant to work exclusively for you. The Virtual Assistant will work Monday to Friday, eight hours a day, with a one-hour meal break (that is, a 9-hour period). You can choose the time that you want your assigned Virtual Assistant's daily shift to start but, as per the pricing table above, the price varies depending on whether you select a Normal Hours or Out of Hours shift time:

• Normal Hours shiftsare those that do not start or end between 10pm and 6am Philippines time (GMT+8:00).
• Out of Hours shifts are those that start or end between 10pm and 6am Philippines time (GMT+8:00).

Time Zone Comparison

The table below has been provided to assist you with converting business hours in your location to Philippines time.

14-Day Money Back Guarantee

We have a reputation for quality and professionalism so we are confident that you will be delighted with our service. For your peace of mind though, we provide a 14-day money-back guarantee under which, if you are not completely satisfied with our service, you can cancel within the first 14 days of the first month and we will refund the unused proportion of your fees in full.

FURTHER INFORMATION

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