BASIC SYSTEM ADMINISTRATION

If your support plan includes this option, then our technicians can perform routine, step-by-step system administration procedures that require basic system administration skills. Examples of such tasks include:

• Installing software with the default configuration;
• Upgrading software between minor versions;
• Making basic configuration changes;
• Using control panel software to make system changes/updates;
• Tracking issues through log files;
• Finding the cause of load problems;
• Updating firewall rules;
• Installing secure (SSL) certificates;
• Restarting services;
• Emergency outage investigation and, if appropriate, escalation to your data center;
• And so on.

Please note that tasks included in Advanced System Administration are not available through Basic System Administration.

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