ADVANCED SYSTEM ADMINISTRATION

If your support plan includes this option, then our technicians can perform a wide range of system administration procedures and investigations. Examples of such tasks include:

• Installing and configuring system software such as Apache, mail delivery/filtering systems, DNS systems, control panel software and so on, but not web applications (such as osCommerce, ModernBill, Joomla, etc);
• Upgrading software between major and minor versions;
• Tweaking software and system configurations;
• Using control panel software to make system changes/updates;
• Tracking issues through log files;
• Finding the cause of load problems;
• Performance tuning;
• System hardening and hack prevention and cure;
• Spam prevention and cure;
• Updating firewall rules;
• Installing secure (SSL) certificates;
• Restarting services;
• Custom kernel compilations;
• Analyzing system problems and recommending solutions;
• Standard server/site migrations;
• Implementing disaster recovery procedures and backup systems;
• Conducting security audits;
• Basic shell scripting;
• And so on.

IMPORTANT NOTE: For shared support plans (as opposed to dedicated support plans) we will provide a maximum of 1 hour of Advanced System Administration every 8-hour period (a maximum of 3 hours a day) and a maximum of 10 hours in total per month. The limit applies per customer and not per service plan.

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