Hire Staff Offshore
- Low Cost - Prices start at just US$399 per month.
- Easy - You can sign up within minutes.
- Flexible - Service is provided month-to-month.
- Overhead-free - You won't have to pay for infrastructure costs.
STANDARD TECHNICAL SUPPORT
"Standard Technical Support" includes handling queries from clients based on the issues below. Please note that Standard Technical Support does not include any system maintenance such as installing and upgrading software, or making configuration changes which affect more than a single website.
Supported Operating Systems
- Linux (All flavours: Red Hat, CentOS, Debian etc)
- FreeBSD
- Most other Unix platforms
- Windows
Supported Control Panels
- cPanel
- DirectAdmin
- H-Sphere
- Plesk
- Ensim
- Helm
- Webmin/Virtualmin/Usermin
- Other panels can only be supported through our Dedicated Support plan
Support Issues Covered
Website Publishing
- Uploading and access problems
- File system and file naming issues
- File permissions and ownership
- FrontPage publishing problems
Web Server
- Virtual host configuration issues
- Secure server (SSL) access and use
- Server side includes (SSI)
- Using .htaccess files to override default configuration
- Log file interpretation
- Understanding reports from common statistical programs
- Supported software includes: Apache, Xitami, Zeus, mod_ssl, Apache-SSL and others
- Mail sending and receiving problems
- Interpreting mail logs
- Autoresponders, aliases and redirects
- Common mail software setup (e.g. Outlook)
- Anti-spam and anti-virus measures
- Mail blocking and filtering
- SMTP authentication
- Supported mail systems include: Sendmail, Qmail, Exim, Postfix, Procmail, Clam AV, MIMEDefang, SpamAssassin
Control Panels
- Control panel access issues
- Problems with using your control panel
Security and Passwords
- Troubleshooting login problems
- Resetting client passwords
- Using an existing firewall to block IP addresses
- Hosts.deny blocking
- Using .htaccess/.htpasswd to password protect and block access to directories
- Denial of Service (DoS) procedures
- Account order screening
- Interpreting log files
DNS and Domain Names
- Zone file modification (for MX and A records etc)
- Domain parking issues
- Testing domain name resolution
FTP and Other Data Transfer Issues
- Connecting to your server with FTP software
- Troubleshooting FTP connection problems
- Interpreting FTP transfer logs
eCommerce
- Secure server (SSL) access and use
- GPG key setup and basic encryption/decryption
- Basic support for problems your customers have using your shopping cart software, if you provide appropriate FAQ/documentation
- Advising customers how to accept credit card payments online
Microsoft FrontPage
- Installation and re-installation of FrontPage server extensions
- FrontPage publishing and access problems (server-side issues)
- FrontPage extension corruption issues
- FrontPage and .htaccess conflict issues
General Programming/Scripting Issues
- CGI script execution problems
- Execution problems for Perl, PHP, and ASP scripts (but not debugging)
- Basic support for installing and using common CGI scripts - e.g. FormMail, Guestbook etc
- Use of CGI wrapppers such as suExec and CGIWrap
- Determining what features are supported - such as Perl modules, PHP features, system utilities etc
Database Issues
- Connection problems
- Privilege problems
- Repairing corrupt tables
Linux and Unix
- Shell access (SSH and Telnet)
- User and group quota problems
- File permissions and ownership (chmod and chown)
- File/directory locations
- Common commands and tools
- Restarting Services (e.g. Web Server)
Money-Back Guarantee
If you are not completely satisfied with our service you can cancel within the first 14 days and we will refund the unused proportion of your fees in full.