Hire Phone Support Agents
- Simple, turnkey phone system included
- Full-time agents for only US$699/month (including phone system)
- Friendly agents with minimal accent
- Choose your support time
PHONE SUPPORT AGENTS - FROM $4.03/HOUR
Your customers dial your local number, and the call is answered by our friendly staff in the Philippines.
Overview
Outsourcing your phone support can save you time, money and stress. We hire out phone support agents by the month. We can provide you with a hassle-free, seamless solution to your company's support needs, all at an unbeatable, industry-low price.
Key Features
- Unbeatable price
Only US$699 per month for a full-time agent working exclusively for you, plus a telephone number which you and your customers can used to contact your assigned agent(s). That is an all-inclusive price of only $4.03 per hour! - Easy phone setup
We will issue you with a phone number in your preferred region (US, UK, Canada or Australia only). Many different area codes are available. When your customers call the number, the call will be answered by your assigned phone support agent in the Philippines. - Fluent, friendly agents
Our phone support agents are based in the Philippines and have an affinity with western culture and minimal accent. - Turnkey phone solution with no hidden charges
You do not need to purchase any telephone equipment and do not need to pay any telephone bills (unless you avail the BYO Phone Provider option). - BYO Phone Provider option
If you prefer, you can arrange (or keep) your own compatible phone provider. This is a suitable option if you want to keep your existing phone number or want to use a special phone number such as a toll-free number or a number in a country other than the USA, UK, Canada and Australia. - Access new markets
You can make your business more accessible to customers in other countries by having us set up a phone number for you in that country so that customers in that country can obtain service from your assigned phone support agent. - Choose your own support period
You can select the shift start time so that the agent works at a time that suits you. If your preferred support period starts or ends between 10pm and 6am Philippines time (GMT+8:00) then a surcharge of US$100/month applies.
Plans and Prices
| Plan Name | Setup Fee (US$) | Price Per Month (US$) | Order |
|---|---|---|---|
| Full-time Phone Support Agent - Standard (Normal Hours*) |
$199 | $699 |  |
| Full-time Phone Support Agent - Standard (Our of Hours*) |
$199 | $799 | |
| Full-time Phone Support Agent - Premium (Normal Hours*) |
$199 | $899 | |
| Full-time Phone Support Agent - Premium (Out of Hours*) |
$199 | $999 | |
* For information on Normal Hours and Out of Hours shift times please refer to the Shift Times section below.
Our price includes a phone number in your locality (USA, Canada, UK or Australia - other countries by arrangement). You and your customers can use that phone number to contact your phone support agent. Alternatively, you can use our BYO Phone Provider option to have full control over your phone systems.
Tasks covered
Your dedicated phone support agent can perform a range of useful functions for you. Examples of tasks include:
- Answering customer queries by phone, email, your live chat system or instant messenger;
- Providing general, technical, sales and/or billing support to your customers;
- Taking messages;
- Scheduling appointments;
- Processing orders and other customer-related tasks;
- Posting to Internet forums and blogs;
- Performing data gathering and research tasks;
- Searching the Internet to find good deals for your purchases;
- Sifting through information (e.g. vetting job applications);
- And many more tasks.
Skills
We provide phone support agents with the following profile:
- Fluent written and oral English communication;
- Philippines based;
- Affinity with western culture;
- Strong customer service skills; and
- Sound basic computing skills.
How the Phone System Works
It's easy:
- Number provided - We supply you with a phone number and you and your customers can call that number to contact your agent(s);
- Choose your area code - You can choose the area code for your phone number - most US, UK, Australian and Canadian area codes are
available;
- Turnkey solution - no equipment required - You do not need to purchase any telephone equipment and do not need to pay any telephone bills. Our price is
all-inclusive and there are no hidden charges;
- Option to bring your own phone number - If you would prefer to retain full control over your phone number and phone provider, then you can sign up
directly with a VOIP wholesaler and easily
direct calls to us. For further details please see: BYO Phone Provider;
- Access international markets - Even if you are not based in the USA, we can still set up a US phone number for you so that your US clients can obtain customer support by phone. You can therefore grow your US client base by making your service more accessible to US customers. The same applies to the UK, Australia, Canada and other countries as well.
Interact with your assigned staff
You can interact with your assigned staff via:
- Phone - you will be able to contact your assigned agent through the phone number we provide;
- Email - we will notify you of an email address which you can use to directly contact the staff assigned to you. Your assigned staff can
also respond directly to you;
- Instant messenger - we will provide an instant messenger address at which you can directly contact the staff assigned to you at any
time
during your daily service period; and
- Job Tracker - we provide a task management system in our customer center which you can use to provide instructions and files to your assigned staff.
Standard and Premium
We provide Phone Support Agents at two quality levels to give you the flexibility to choose the service which best suits you. Compared with those at the Standard level, Phone Support Agents at the Premium level have stronger: customer service skills; problem solving ability; and/or technical or sales skills.
Supervision
We provide basic supervision only. That is, we ensure that your assigned staff attend work on time and work diligently while at work.
We do not provide advanced supervision, meaning that we do not oversee the actual tasks undertaken. Rather, you would need to directly interact with your assigned staff to ensure that work is being carried out to your satisfaction. You would also need to be sure to assign sufficient, clearly-defined work and to monitor work progress in order to get as much value as possible out of your paid support period.
Shift Times
With the Full-time Phone Support Agent plan, we assign an agent to work exclusively for you. The agent will work Monday to Friday, eight hours a day, with a one-hour meal break (that is, a 9-hour period). You choose the shift start time, but as per the pricing table above, the price varies depending on whether you select a Normal Hours or Out of Hours shift time:
- Normal Hours shifts are those that do not start or end between 10.00pm and 6.00am Philippines time (GMT+8:00).
- Out of Hours shifts are those that start or end between 10.00pm and 6.00am Philippines time (GMT+8:00).
Time Zone Comparison
The table below has been provided to assist you with converting business hours in your location to Philippines time.
| Your Time | Our Time | |
|---|---|---|
| Zone | Period | Philippines |
| US Eastern | 9am to 5pm | 10pm same day to 6am next day |
| US Central | 9am to 5pm | 11pm same day to 7am next day |
| US Pacific | 9am to 5pm | 1am next day to 9am next day |
| United Kingdom | 9am to 5pm | 5pm same day to 1am next day |
| Western Europe | 9am to 5pm | 4pm same day to 12am same day |
| Australia (AEST) | 9am to 5pm | 7am same day to 3pm same day |
| Hong Kong | 9am to 5pm | 9am same day to 5pm same day |
| Singapore | 9am to 5pm | 9am same day to 5pm same day |
| South Africa | 9am to 5pm | 3pm same day to 11pm same day |
14-Day Money Back Guarantee
We have a reputation for quality and professionalism so we are confident that you will be delighted with our service. For your peace of mind though, we provide a 14-day money-back guarantee under which, if you are not completely satisfied with our service, you can cancel within the first 14 days of the first month and we will refund the unused proportion of your fees in full.
FURTHER INFORMATION
BYO Phone Provider
Rather than using the phone number we provide, you can sign up directly with a compatible VOIP phone provider and direct calls from that
provider's network through to ours. The process is simple and does not require any technical knowledge or special equipment.
>> Read More
Facilities
Our first-class premises have a robust and reliable infrastructure including full backup power, uninterruptable power supply, redundant ISP connections and more.
Money-Back Guarantee
If you are not completely satisfied with our service you can cancel within the first 14 days and we will refund the unused proportion of your fees in full.