PHONE SUPPORT AGENTS - FROM $4.03/HOUR

We provide a phone number in your preferred region. When somebody calls that number, the call is answered by your friendly phone support agent in the Philippines.

• Key Features

  • Hire a full-time phone support agent to work exclusively for you;
  • Service is provided on a month-to-month basis, giving you the flexibility you need;
  • Turn-key phone system with unlimited inbound and outbound calls included at no extra charge (details below);
  • Our phone support agents interact seamlessly with your customers and contacts via a phone number in your preferred location;
  • Suitable for customer support, technical support, clerical tasks, phone answering, message taking and so on;
  • Choose your own support period - select the daily shift start time so that your phone support agent works at a time that suits you;
  • Our friendly phone support agents have fluent English with minimal accent (click here for voice samples);
  • Access new markets by having your phone support agent service customers in other countries or states;
  • All-inclusive prices start at only US$699/month.

• Prices

  Full-time phone support agents are available at three different quality levels: Standard, Premium and Gold. Our regular prices are shown below.

  Service Plan	Price Per Month (US$)
  	Normal Hours	Out of Hours
  Standard	$699	$799
  Premium	$899 $699 Cash-Back Special	$999 $799 Cash-Back Special
  Gold	$1299	$1399

  Premium Cash-Back Special:
  Save $200 a month for the first six months when you hire a Premium phone support agent. For the first six months, pay only $699/month for a Premium Normal Hours phone support agent or $799/month for a Premium Out-of-Hours phone support agent. Limit of two per customer. The $200 discount is provided in the form of a refund against each of your first six monthly payments.

  Normal Hours vs Out of Hours:
  Out-of-Hours shifts are those that start or end between 10pm and 6am Philippines time (GMT+8). All other shifts are Normal Hours shifts.

  Setup Fee:
  A setup fee of $199 applies for each phone support agent hired.

  14-Day Money Back Guarantee:
  We have a reputation for quality and professionalism so we are confident that you will be delighted with our service. For your peace of mind though, we provide a 14-day money-back guarantee under which, if you are not completely satisfied with our service, you can cancel within the first 14 days of the first month and we will refund the unused proportion of your fees in full.

• Standard, Premium and Gold

  Standard phone support agents have good, fluent English and are a suitable choice when clear instructions can be provided about the tasks to be undertaken, and when the work does not require complex problem solving.

  Premium phone support agents have stronger all-round skills than standard-level staff so tend to require less guidance. They have strong English and sound problem solving skills, and tend to have had substantial customer service experience. They can be trained to handle more complex customer inquiries. They have strong transferable skills and are well suited to a wide range of requirements.

  Gold phone support agents may be the most suitable choice if you require your phone support agent to work independently to solve challenging problems. Gold staff have excellent written and spoken English. They also have considerable experience so are well-placed to coordinate other staff and projects if required.

• Turn-key Phone Setup

  We take care of the phone setup for you. It's easy:

  Free phone number included
  Our price includes a phone number in your preferred locality. You and your customers can call that number to contact your phone support agent.

  Choose your area code
  You can choose the area code for your phone number - most area codes are available in the USA, Canada, United Kingdom, Australia, New Zealand, Singapore, Hong Kong and eighteen other countries.

  No equipment required
  You do not need to purchase any telephone equipment and do not need to pay any telephone bills. Our price is all-inclusive and there are no hidden charges.

  Unlimited outbound calls
  Your phone support agent can make calls to landlines in your country at no extra charge. If you are based in the US, Canada, Singapore or Hong Kong then your phone support agent can make calls to cell phones as well. We are not able to make unsolicited calls to residences due to legal restrictions on telemarketing. If you would like your phone support agent to make unsolicited calls to businesses then please contact us to discuss the matter as legal restrictions may apply.

  Access international markets
  Even if you are not based in the USA, we can still set up a US phone number for you so that your US clients can obtain customer support by phone. You can therefore grow your US client base by making your service more accessible to US customers. The same applies to the UK, Australia, Canada and other countries as well.

  Option to bring your own phone number
  If you would prefer to retain full control over your phone number and phone provider, then you can sign up directly with a VOIP provider and easily direct calls to us. Such VOIP services are available at low cost (less than $10 per month). We can use your VOIP account to make and receive calls on your behalf as long as your VOIP provider allows connections via a standard softphone (most do). You would pay the VOIP provider directly for their service.

• Work Arrangements

  Interact with your assigned staff

  You can interact with your assigned staff via:

  • Phone - you will be able to contact your assigned phone support agent through the phone number we provide;
    
  • Email - we will notify you of an email address which you can use to directly contact the staff assigned to you. Your assigned staff can also respond directly to you;
    
  • Instant messenger - we will provide an instant messenger address at which you can directly contact the staff assigned to you at any time during your daily service period; and
    
  • Job Tracker - we provide a task management system in our customer center which you can use to provide instructions and files to your assigned staff.

  Supervision

  We provide basic supervision only. That is, we ensure that your assigned staff attend work on time and work diligently while at work.

  We do not provide advanced supervision, meaning that we do not oversee the actual tasks undertaken. Rather, you would need to directly interact with your assigned staff to ensure that work is being carried out to your satisfaction. You would also need to be sure to assign sufficient, clearly-defined work and to monitor work progress in order to get as much value as possible out of your paid support period.

  Shift Times

  With the Full-time Phone Support Agent plan, we assign a phone support agent to work exclusively for you. The phone support agent will work Monday to Friday, eight hours a day, with a one-hour meal break (that is, a 9-hour period). You can choose the time that you want your assigned phone support agent's daily shift to start but, as per the pricing table above, the price varies depending on whether you select a Normal Hours or Out of Hours shift time:

  • Normal Hours shiftsare those that do not start or end between 10pm and 6am Philippines time (GMT+8:00).
  • Out of Hours shifts are those that start or end between 10pm and 6am Philippines time (GMT+8:00).

  Time Zone Comparison

  The table below has been provided to assist you with converting business hours in your location to Philippines time.

  Your Time		Our Time
  Zone	Period	Philippines
  US Eastern	9am to 5pm	10pm same day to 6am next day
  US Central	9am to 5pm	11pm same day to 7am next day
  US Pacific	9am to 5pm	1am next day to 9am next day
  United Kingdom	9am to 5pm	5pm same day to 1am next day
  Western Europe	9am to 5pm	4pm same day to 12am same day
  Australia (AEST)	9am to 5pm	7am same day to 3pm same day
  Hong Kong	9am to 5pm	9am same day to 5pm same day
  Singapore	9am to 5pm	9am same day to 5pm same day
  South Africa	9am to 5pm	3pm same day to 11pm same day

• Tasks and Skills

  Tasks covered

  Your dedicated phone support agent can perform a range of useful functions for you. Examples of tasks include:

  • Answering customer queries by phone, email, your live chat system or instant messenger;
  • Providing general, technical, sales and/or billing support to your customers;
  • Taking messages;
  • Scheduling appointments;
  • Processing orders and other customer-related tasks;
  • Posting to Internet forums and blogs;
  • Performing data gathering and research tasks;
  • Searching the Internet to find good deals for your purchases;
  • Sifting through information (e.g. vetting job applications);
  • And many more tasks.

   

  Skills

  We provide phone support agents with the following profile:

  • Fluent written and oral English communication;
  • Philippines based;
  • Affinity with western culture;
  • Strong customer service skills; and
  • Sound basic computing skills.

• Further Information

  • Contact Us
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