Frequently Asked Questions

Web Design

Web Design

What software do you use?

We use Dreamweaver, Fireworks, and Flash. Photoshop files are also supported via Fireworks.

 

I just want a single website built. I do not need a permanent designer. Can you help?

Our minimum contract length with our web design plans is one month so you are welcome to hire a designer under that plan for one month (or more) in order to build your single website. For small website projects, purchasing a part-time web designer plan for a single month is often sufficient to complete the project.

 

Will you provide me with a firm quote for the time it will take to complete my project?

Sorry, but with our service model we simply hire out web designers to work on your projects for the set number of hours each day during their working week. Our designers will work hard to complete all work within the shortest possible time, however we cannot provide any guarantees about exactly how long it will take to complete particular projects due to the difficulty in obtaining accurate and complete specifications at the outset of work (often specifications are changed along the way) and the difficulty in assessing the time requirements given the number of variables involved with this type of work.

 

Will I be able to talk directly with my assigned web designer?

Absolutely. You are welcome to contact your designer directly through either Instant Messenger at any time during your daily support period, or via email at any time.

 

Will I own the design work you create for me?

The short answer is 'Yes'. The long answer is that some basic limitations apply to the use of images. Specifically, you cannot re-use any of the images in other works, and cannot re-sell more than one copy of the work. These restrictions are in place to comply with licensing requirements from third-party image vendors (where we source some images). Please note that the above restrictions mean we could not usually build you website templates for multiple re-sale, but we can build a site for you or any client of yours without any problem. If you want us to create templates for multiple re-sale then we can do that (by explicit request) but would be limited in which images we could use for such work.

 

Facilities

Our first-class premises have a robust and reliable infrastructure including full backup power, uninterruptable power supply, redundant ISP connections and more.